1. Overview
This cancellation policy outlines the terms and conditions for cancelling bookings with VIJTRAVEL. We understand that plans can change, and we aim to be as flexible as possible while maintaining fair business practices.
2. Cancellation Timeframes
2.1 Local Taxi Services
- Free cancellation up to 24 hours before pickup time
- Cancellation charges apply between 12-24 hours before pickup
- Full charges apply for cancellations less than 12 hours before pickup
2.2 Outstation Services
- Free cancellation up to 48 hours before departure
- 25% cancellation charges between 24-48 hours before departure
- 50% cancellation charges between 12-24 hours before departure
- Full charges apply for cancellations less than 12 hours before departure
2.3 Wedding Travel Packages
- Free cancellation up to 7 days before the event
- 25% cancellation charges between 4-7 days before the event
- 50% cancellation charges between 2-4 days before the event
- Full charges apply for cancellations less than 2 days before the event
3. How to Cancel
To cancel your booking, you can:
- Call our customer service at +91 9410090686
- Send an email to info.vijtravels@gmail.com
- Use the cancellation option in your booking confirmation email
4. Cancellation Charges
The following charges may apply to cancellations:
- Processing fees
- Administrative charges
- Third-party service charges
- Any non-refundable deposits
5. Force Majeure
In case of events beyond our control, such as:
- Natural disasters
- Political unrest
- Government regulations
- Pandemics or health emergencies
We will work with you to reschedule or provide appropriate compensation.
6. Rescheduling
Instead of cancellation, you may choose to reschedule your booking:
- Rescheduling is subject to availability
- Must be done at least 24 hours before the original booking time
- Additional charges may apply for rescheduling
7. Contact Us
For any questions regarding our cancellation policy, please contact us: