1. Overview
At VIJTRAVEL, we strive to provide the best travel experience for our customers. This refund policy outlines the terms and conditions for refunds on our services.
2. Refund Eligibility
2.1 Taxi Services
- Full refund if cancelled 24 hours before the scheduled pickup time
- 50% refund if cancelled between 12-24 hours before pickup
- No refund for cancellations less than 12 hours before pickup
2.2 Wedding Travel Packages
- Full refund if cancelled 7 days before the event date
- 50% refund if cancelled between 3-7 days before the event
- No refund for cancellations less than 3 days before the event
2.3 Tour Packages
- Full refund if cancelled 15 days before the tour date
- 75% refund if cancelled between 7-15 days before the tour
- 50% refund if cancelled between 3-7 days before the tour
- No refund for cancellations less than 3 days before the tour
3. Refund Process
- Submit a refund request through our website or contact us directly
- Provide booking reference number and reason for cancellation
- Refund will be processed within 7-10 business days
- Refund will be issued through the original payment method
4. Exceptions
We may consider exceptions to our refund policy in the following cases:
- Medical emergencies with valid documentation
- Natural disasters or unforeseen circumstances
- Service disruption due to our operational issues
5. Non-Refundable Items
The following items are non-refundable:
- Processing fees
- Insurance premiums
- Special requests or customizations
- Third-party service charges
6. Contact Us
For any questions regarding our refund policy, please contact us: